Defy Tracks — Privacy Policy

Last updated: March 2026

Your privacy is important to us. This policy explains what information Defy Tracks collects, how it is used, and your rights regarding your personal data.

1. Who We Are

This website (defytracks.com) is operated by Benjamin Davidson, doing business as Defy Tracks (“we,” “us,” or “our”), based in Charlotte, North Carolina, USA. You can contact us at [email protected].

2. What Information We Collect

We collect the following personal information to provide our services:

  • Purchase Information: When you purchase a product, the transaction is processed by Paddle, our third-party Merchant of Record. We receive your name, email address, and purchase details (such as the items bought) in order to fulfill your order and provide technical support. We do not see or store your credit card or full payment method details.

  • Contact Form Submissions: If you reach out via our contact form, we collect your name, email address, and the contents of your message to respond to your inquiry.

  • Email Marketing: If you opt-in via a signup form, your email address is stored securely on our servers via FluentCRM and used to send product updates. You can unsubscribe at any time via the link in every email.

  • Website Analytics: We use Independent Analytics to understand how visitors use our website. This tool is cookieless and does not collect personally identifiable information (PII).

3. How We Use Your Information

We use your information to:

  • Fulfill your purchase and deliver digital assets.

  • Respond to support requests regarding asset integrity or downloads.

  • Send product updates if you have explicitly opted in.

  • Maintain the security and performance of our website.

We do not sell, rent, or share your personal information with third parties except as necessary to operate our store and deliver our services through our trusted processors.

4. Third Party Services

We use the following services to facilitate our business. These providers process data according to their own privacy policies:

  • Paddle (Merchant of Record): Handles all payments, tax collection, and transaction security. View their policy at paddle.com/privacy.

  • FluentCart & FluentCRM: Used for order management and email communication. Data is stored securely on our own server environment.

  • Cloudflare (Turnstile): Used for spam protection. View their policy at cloudflare.com/privacypolicy.

  • QUIC.cloud / LiteSpeed: Used for website optimization and caching. Data processed is temporary. View their policy at quic.cloud/privacy-policy.

5. Cookies

Our website does not use tracking or advertising cookies. Our analytics tool is cookieless. Some functional cookies may be used by our server or payment processor solely to maintain your “cart” session or ensure secure checkout.

6. Data Retention

We retain your information for as long as necessary to provide ongoing support for your purchases. Depending on your location (including the EU/UK under GDPR), you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at [email protected].

7. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted here with an updated “Last Updated” date.

9. Contact

If you have any questions about this privacy policy please contact us at [email protected] or visit defytracks.com/contact.